Frequently asked questions

Hypermid is a cross-chain swap and bridge aggregator that queries 36+ bridge protocols and 37+ decentralized exchanges across 90+ blockchains to find the optimal route for every token transfer. Whether you need a same-chain swap, a cross-chain bridge, or a multi-hop route that combines both, Hypermid finds the fastest and most cost-efficient path — all in a single transaction.

When you request a swap, Hypermid simultaneously queries dozens of DEXs and bridges to generate all possible paths between your source and destination tokens. Our routing engine compares each path on net output (what you actually receive after all fees), estimated execution time, number of intermediate hops, and historical reliability of each protocol. The route with the best overall score is recommended, though you can always compare alternatives.

Neither. Hypermid is an aggregator — it sits on top of existing DEXs and bridges and routes your transactions through whichever combination delivers the best result. Think of it as a search engine for cross-chain liquidity. Hypermid does not hold its own liquidity pools or operate bridge infrastructure. It connects you directly to the protocols that do.

Hypermid supports 90+ blockchains including Ethereum, Base, Polygon, Arbitrum, Optimism, Avalanche, BNB Chain, Fantom, Solana, PulseChain, and many more. We continuously add new chains as they gain traction. For the full list of supported chains, visit app.hypermid.io or check our API documentation at docs.hypermid.io.

SuperSwap is Hypermid’s proprietary cross-chain routing protocol built on Hyperlane messaging infrastructure and Piteas routing. It enables direct token transfers with fewer intermediate hops compared to traditional bridges. SuperSwap provides deterministic settlement, lower latency, and is particularly optimized for PulseChain cross-chain transactions.

Hypermid operates through smart contracts, and any protocol-level fees are embedded within the contract execution and reflected transparently in the quoted output amount you see before confirming a transaction. You will also pay standard blockchain network fees (gas) and any fees charged by the underlying DEX or bridge protocol your transaction routes through. The quote you see is what you get — there are no hidden charges.

Yes, completely. Hypermid never holds, controls, or has access to your private keys, seed phrases, or digital assets at any point during a transaction. Every swap executes directly between your wallet and the relevant smart contracts of the underlying protocols. Token approvals go to the bridge or DEX contracts — not to Hypermid.

No. Hypermid does not require account creation, email registration, or KYC verification. Simply connect your existing wallet (MetaMask, WalletConnect, Coinbase Wallet, or any compatible wallet) and start swapping. Your wallet address is the only identifier needed.

Hypermid supports any wallet compatible with WalletConnect v2, including MetaMask, Coinbase Wallet, Trust Wallet, Rainbow, Ledger (via MetaMask), Safe (multisig), and hundreds of others. On mobile, you can connect through the WalletConnect QR code or deep link. We also support Solana wallets like Phantom and Backpack for Solana-chain transactions.

If a transaction fails before execution on-chain, you only lose the gas fee for the failed transaction — your tokens remain in your wallet. If a cross-chain bridge transaction gets stuck mid-way (tokens left the source chain but haven’t arrived on the destination chain), you can track it using the transaction hash on the relevant bridge’s explorer. Hypermid provides transaction tracking links for all cross-chain operations. In most cases, stuck transactions resolve automatically within minutes to hours depending on the bridge and network conditions.

Hypermid’s routing layer is read-only infrastructure — it computes and recommends routes but does not custody funds. Transaction execution happens through the smart contracts of audited, battle-tested protocols (such as Stargate, Across, Hop, Connext, and others). SuperSwap contracts undergo independent security review before deployment. We encourage responsible disclosure of any security concerns to support@hypermid.io.

A swap exchanges one token for another on the same blockchain (e.g., ETH to USDC on Ethereum). A bridge transfers a token from one blockchain to another (e.g., ETH on Ethereum to ETH on Arbitrum). Hypermid handles both, and can combine them — for example, swapping ETH on Ethereum to MATIC on Polygon in a single transaction by routing through the optimal DEX + bridge combination.

Execution time depends on the bridge protocol used and the source/destination chains. Most bridges complete in 1–20 minutes. Some optimistic rollup bridges (like withdrawals from Arbitrum or Optimism to Ethereum L1) can take up to 7 days natively, but Hypermid routes around these via faster bridge alternatives. SuperSwap transactions typically settle in under 5 minutes. Estimated times are shown in the quote before you confirm.

Slippage is the difference between the quoted price and the actual execution price, caused by market movements between the time you receive a quote and the time your transaction executes. Hypermid lets you set a slippage tolerance (default is usually 0.5–1%). If the price moves beyond your tolerance, the transaction will revert and your tokens stay in your wallet. You can adjust slippage in the settings panel of the swap interface.

Hypermid supports thousands of token pairs across 90+ chains. If a viable route exists through any combination of supported DEXs and bridges, Hypermid will find it. For exotic or low-liquidity tokens, the route may involve multiple hops (e.g., swap to a stablecoin, bridge, then swap again), which Hypermid handles automatically in a single user-facing transaction.

Price impact measures how much your trade moves the market price of the token in the liquidity pool. Large trades relative to pool size cause higher price impact, meaning you receive fewer tokens than the quoted market rate. Hypermid displays price impact for every route: green (under 1%) means safe, amber (1–3%) means moderate, and red (over 3%) means you should consider splitting the trade or waiting for deeper liquidity.

Yes. After you confirm a transaction, Hypermid provides a transaction hash and a link to the relevant block explorer (Etherscan, Basescan, Polygonscan, etc.). For cross-chain transactions, you can also track the bridge status through the bridge protocol’s own tracking interface. All transaction details are available in the Hypermid app under your recent activity.

Yes. Hypermid integrates fiat on-ramp providers that allow you to purchase crypto using credit cards, debit cards, bank transfers, and other traditional payment methods. The purchased tokens are sent directly to your connected wallet. Available payment methods and supported fiat currencies vary by region and provider.

Supported fiat currencies depend on the on-ramp provider and your region. Most major currencies including USD, EUR, GBP, AED, INR, and others are supported. The exact list is displayed when you select the fiat on-ramp option in the Hypermid app.

Minimums and maximums are set by the on-ramp provider, not by Hypermid. Typically, minimums range from $10–$30 and maximums from $5,000–$20,000 per transaction depending on the provider, your verification level, and your region. These limits are shown clearly before you initiate a purchase.

Gas Refill lets you get small amounts of a chain’s native gas token (like ETH on Arbitrum, MATIC on Polygon, or BNB on BNB Chain) so you can start transacting on a new chain. If you bridge assets to a chain where you have no native token to pay gas, Gas Refill solves the cold-start problem by letting you convert a small amount of your bridged tokens into native gas.

Gas Refill is designed for small, utility amounts — enough to cover several transactions on the destination chain. The exact amount varies by chain and is shown in the interface. It is not intended for large purchases of native tokens; for that, use a standard swap.

Hypermid offers three integration paths. The REST API gives you full programmatic control over quoting and routing — ideal for backend services and custom UIs. The TypeScript SDK wraps the API with type-safe methods and built-in error handling. The embeddable Widget is a drop-in web component that renders a complete swap interface in your app with under 10 lines of code. All three share the same routing engine and support the same chains. Documentation is at docs.hypermid.io.

Yes. Rate limits vary by plan. The free tier is suitable for development and low-traffic applications. For production workloads, contact us at support@hypermid.io for a partner API key with higher limits, priority routing, and dedicated support. All API keys are issued through the Hypermid developer portal.

Yes. The Hypermid widget supports full theme customization including colors, border radii, fonts, and dark/light mode. You can match it to your application’s design system by passing a theme configuration object. It renders inside a Shadow DOM, so it won’t conflict with your existing CSS. See the Widget documentation at docs.hypermid.io/widget for the full list of theme properties.

Hypermid provides a transaction status endpoint that you can poll to track the progress of a cross-chain transaction. For real-time updates, you can use our status API with the transaction hash. Webhook-based callbacks are on the roadmap. Check docs.hypermid.io for the latest capabilities.

The API provides full access to all 90+ supported chains, all supported bridges and DEXs, and thousands of tokens. You can programmatically query available chains, tokens, routes, and quotes. The /chains, /tokens, and /tools endpoints give you real-time access to the full list of supported assets and protocols.

First, check the transaction status on the source chain’s block explorer using the transaction hash. If the source chain transaction succeeded but tokens haven’t arrived on the destination chain, the bridge may still be processing — most bridges take 1–20 minutes. If more than 30 minutes have passed, check the specific bridge’s status page (linked from the Hypermid transaction detail). For further assistance, contact support@hypermid.io with your transaction hash.

This is typically due to slippage — the price moved between the time you received the quote and the time the transaction executed on-chain. Other factors include gas price fluctuations (which affect the net amount on some bridges) and price impact on low-liquidity pools. To reduce this, you can tighten your slippage tolerance or swap during lower-volatility periods.

Make sure your wallet extension is unlocked and up to date. Try refreshing the page and reconnecting. If using WalletConnect, ensure your mobile wallet is on the same network and that the QR code hasn’t expired. Clearing your browser cache or trying a different browser often resolves persistent connection issues. If the problem continues, contact support@hypermid.io.

This usually means one of the following: you don’t have enough tokens for the swap amount, you don’t have enough native gas token to pay the transaction fee, the token pair has no available route, or you need to approve the token before swapping. Check the message below the swap button — Hypermid displays the specific reason the button is disabled.

Once a transaction is signed and broadcast to the blockchain, it cannot be cancelled or reversed — this is a fundamental property of blockchain technology. If the transaction is still pending in the mempool, you may be able to speed it up or replace it by submitting another transaction with the same nonce and higher gas through your wallet. Hypermid cannot modify or cancel on-chain transactions.

Hypermid is operated by Rampnow Web 3 – FZCO, a company registered in Dubai, United Arab Emirates. We are a dedicated team building cross-chain infrastructure for the next generation of decentralized applications.

Hypermid does not require KYC, account creation, or personal identity information. We collect wallet addresses and transaction data (which are publicly available on-chain) and standard website analytics (with cookie consent). We do not sell or share personal data with third parties. Full details are in our Privacy Policy at hypermid.io/privacy.

You can reach our support team at support@hypermid.io. For community support and discussions, join our Discord server at discord.gg/3qfu8k8RZe or our Telegram group at t.me/swap_hypermid. Follow us on Twitter/X at @hypermid for announcements and updates.

Hypermid is accessible globally, but users are responsible for ensuring that their use of the Services complies with the laws and regulations of their jurisdiction. Users located in sanctioned countries or listed on international sanctions lists are prohibited from using the Services. Please refer to our Terms of Service at hypermid.io/terms for full eligibility requirements.